Privacy Policy for heliqavium.com
How we handle your personal data and protect your information
Introduction to Our Privacy Approach
heliqavium.com is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs). This policy explains what information we collect and how we use it.
By using our website or services, you consent to the practices described in this policy. We do not sell your data or share it with unauthorised third parties.
What Data We Collect and How
We collect only the information needed to provide our subscription service, process payments, and maintain security.
Information You Provide Directly
- • Name and contact details for account set-up
- • Payment details for subscription processing
- • Correspondence and preferences
- • Feedback or survey responses you provide
- • Subscription choices and changes
Information Collected Automatically
- • Device and browser information
- • Usage data from visiting our website
- • Log files for security and troubleshooting
- • Cookies and similar technologies
- • Interaction with our online forms
How We Use Your Data
We use your data to manage your subscription, provide support, comply with legal obligations, and improve our services.
- • Account set-up and management
- • Payment and billing processing
- • Providing subscription services
- • Responding to your requests
- • Customer support and communication
- • Security monitoring and fraud prevention
- • Service improvements and analytics
Our Commitment: We take your privacy seriously and use safeguards to protect your information. Access to your data is limited to authorised personnel only.
Sharing and Disclosing Data
We only share your data where required by law, for payment processing, or with trusted service providers supporting our business.
Third-Party Service Providers
Our partners must comply with privacy laws and only use your data as necessary to perform contracted services.
Legal Disclosure Requirements
We may disclose data to comply with legal or regulatory requests.
Anonymous Analytics and Statistics
We collect aggregate, non-identifiable data to improve site performance and user experience.
Your Rights and Choices
You have rights regarding your data, including access, correction, deletion, and restriction. Contact us to exercise these rights.
- • Access a copy of your personal information
- • Request corrections to inaccurate data
- • Request deletion of your account data
- • Obtain data in a portable format
- • Object to certain types of processing
- • Request restriction of processing activities
To exercise your rights, email our privacy team using the contact information below.
How We Protect Your Data
We use technical and organisational measures to protect your information from unauthorised access or misuse.
Technical Security Measures
- • Encryption of sensitive information
- • Regular security audits and updates
- • Firewalls and access controls
- • Secure payment processing systems
Organisational Safeguards
- • Staff privacy training and awareness
- • Access limited to necessary personnel
- • Internal policies for data handling
- • Regular review of privacy practices
How Long We Keep Your Data
Personal data is retained only as long as necessary to provide services or as required by law.
- • Retained for the duration of subscription
- • Kept only as long as needed
- • Stored for support records
- • Held for tax and compliance reasons
- • Held only with your consent
You can request deletion of your data at any time.
International Data Transfers
If data is transferred outside Australia, safeguards are in place to protect privacy and comply with the APPs.
- • Cross-border contracts with service providers
- • Use of secure data transfer protocols
- • Regular review of provider compliance
- • Data minimisation for transfers
How We Use Cookies
Cookies are used to enhance your browsing and improve site functionality. See our Cookie Policy for more details.
Cookie Types Explained
- • Enable secure account access
- • Monitor website usage patterns
- • Remember your preferences
- • Support basic site features
You can manage cookie settings in your browser at any time.
Changes to This Policy
We may update this policy as required by law or business needs. You will be notified of significant changes.
- • Notice posted on our website
- • Email sent to registered users
- • Updated date shown at top of policy
- • Summary of key changes provided
We recommend reviewing this policy regularly.
Contact Our Privacy Team
For privacy concerns or data requests, use the contact details below.
heliqavium
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61-2-0757-6563
Email: content@heliqavium.com
Policy last updated: August 26, 2025
Effective as of August 26, 2025